Terms
Last updated 17 September 2026.
Who you are dealing with
Groove IO is supplied to you by the trader behind it, trading as Groove IO. Write to hello@groove-io.com about anything on this page.
Paid plans are sold by Paddle, which acts as the merchant of record. When you buy a plan your purchase is from Paddle: they take the payment, they are the name on your card statement, they issue the receipt and account for any VAT on it, and any refund is paid by them. We supply the service itself. You do not need to work out which of us to approach — write to us about anything, including a payment, and we deal with Paddle on your behalf.
Your account
One account per person. Keep your password to yourself — anything done with your account is treated as done by you. A teacher can invite a student, and can unlink them again; unlinking ends every share between the two accounts but does not delete the student’s own work, which stays theirs.
What you upload
You keep ownership of everything you upload, and you are responsible for having the right to use it. Groove IO is a tool for practising with music you already have: it supplies no sheet music, no recordings and no backing tracks. Uploading a transcription or a recording you have no right to share is not something this tool makes lawful.
Some things you can choose to make visible to others: publishing a groove to the community catalogue, posting a comment, or creating a share link. For anything you make visible in that way, you give Groove IO a worldwide, royalty-free licence to host it, display it, and let other users view it, rate it, comment on it and copy it into their own Studio, for as long as it stays visible. Unpublishing or deleting it ends that licence for new copies, but copies other people already made stay in their Studios. You confirm, each time you publish, that what you publish is your own groove or a named technique and not a transcription of a song.
What we own
Groove IO — the app, the site, the notation engine, the practice scoring, the groove catalogue, the warm-up routines, the lessons and the artwork — belongs to Groove IO. Your plan lets you use it; it does not transfer any of it to you. Please do not copy the catalogue or the routines to publish elsewhere, scrape the service, or reverse-engineer, decompile or extract the scoring, calibration or import methods, except where the law gives you a right to that we cannot exclude. “Groove IO” and the ring mark are our trade marks.
Video, and other people
A video you share is visible to the person you shared it with until you take it back. Film yourself, not other people who have not agreed to it, and do not upload anything featuring someone who cannot consent. If a student is a child, the guardian named at sign-up is who we will talk to about their account.
Fair use of the service
Storage limits are per plan and are published on the pricing page. We may remove content that breaks these terms or the law, and we will tell you why when we do.
Early access
Groove IO is in early access and nothing is charged for any plan, whichever one you choose. The payment, renewal, cancellation and refund terms below describe what will happen once charging begins — they do not apply while early access is running, and there is nothing for you to cancel. We will give you notice by email before we start charging, and we will never charge you for something you have not chosen.
Early access also means you may see features before they are announced. Please treat anything in the app that is not described on this site as confidential until we publish it: use it, tell us what you think, but do not write it up publicly.
Plans and payment
Signing up without choosing a paid plan creates a free account, and nothing is charged for it. The paid plans, and what each one includes, are set out on the pricing page; the price shown there is the price you pay, including any VAT that applies.
Payment is taken by Paddle, and card details are handled by Paddle rather than by us — we never see or store them. Paddle is what appears on your statement, so it is worth recognising before it arrives. A subscription renews automatically at the end of each month or year, at the same price, until you cancel it. If a price ever changes, we will tell you by email at least 30 days before it applies to you, and you are free to cancel before it does.
If a payment fails, Paddle will retry it and email you. We do not lock your account the moment a card expires — but a subscription that stays unpaid will eventually end, and the account returns to the free plan.
Cancelling
You can cancel at any time from the Paddle billing portal, reached from the Manage billing link in the app. Cancelling stops the next payment; you keep the paid features until the end of the period you have already paid for, and the account then returns to the free plan.
For the first 14 days after buying a plan you also have a statutory right to cancel for any reason. Because you asked us to start straight away — a paid plan unlocks the moment the payment clears, which is what you clicked for — that right does not remove the charge for the period you have already used. In practice this is academic: the refund position below is more generous than the statutory minimum.
Refunds
If you are not happy with a plan, email hello@groove-io.com and we will refund the period you are currently paying for. You do not have to give a reason, and there is no time limit within that period. Because Paddle took the payment, Paddle makes the refund: you ask us, we authorise it, and the money goes back to the card you paid with. This is a deliberate policy rather than a legal minimum: at these prices, arguing about a refund costs everyone more than the refund does.
If your plan ends or changes
Moving to a smaller plan, or off a paid one, deletes nothing. Your tracks, setlists, scores and videos stay where they are and stay readable. What changes is what you can add next: while you are over a plan’s limit, adding another track, setlist or video is refused until you are back under it. Nothing is removed to make you fit.
Reporting something
If something on Groove IO infringes your rights — a chart, a recording, a cover image, a video — email hello@groove-io.com with enough detail to identify it and we will take it down. The same address is the right one for anything you think should not be here.
If we take down something you published because it was someone else’s, we will tell you why. An account that repeatedly publishes other people’s work loses the ability to publish, and may be closed.
Availability
Groove IO is provided as-is, without warranty. We aim to keep it running and your data intact, but keep your own copies of anything you cannot afford to lose — particularly the only copy of a chart or a video. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.
Law
These terms are governed by the law of England and Wales, and its courts have jurisdiction. If you are a consumer living elsewhere, this does not take away the protection of the law where you live.